Tuesday, February 10, 2009


So last week after I posted my incredibly witty account of my latest Comcastic battle, loyal reader KC suggested I send it on to the president of Comcast. Which I did. And lo and behold two hours later I got a call from Mark Casem of Comcast.

Turns out it is Mark's job to try to appease blabber-mouth bloggers like myself who are complaining about the company online. In fact, he had already come across the blog (thanks to a Google notification system) and was reading it when his boss IM'd the link to him.

I asked him if this was his job, to make bloggers happy, and he assured me that along with his other duties that was indeed his job. (Turns out most of the major companies now have this position...wonder what it's called? Blogger Damage Mitigation Officer?)

Now I don't know about you, but I think Mark's job might be about the worst job you could have (except, maybe, for Barack Obama's) and I say, bravo sir for keeping your chin up while you carry on. I asked him if he thought my blog was maybe, just a tiny bit funny. He chuckled and then quickly said very seriously, "But it wasn't funny that you were so inconvenienced."

He apologized profusely for the problem I had, asked a few brief questions about the error code I received and told me he'd have M. Gardner from our local office take it from there. I had a call from Miss Gardener (a serious-as-a-heartattack lady from the "Executive Services" department) who did indeed take care of my problem. The error code apparently meant I had no credit on my account which makes no sense as they have my credit card on file which my bill is automatically charged to. Miss Gardener really didn't know why that error code was coming up but she took care of it. She also issued me a credit in my next bill.

Which means, the very first profit of any kind that I'm showing for this blog is a credit from Comcast which is surely some sort of O'Henry-esque irony.

I asked Mark if he could tell me what my non-blogging friends (that's YOU) should do if they have a Comcastic issue. He said they should feel free to email his department at


So next time you're stuck in Comcast purgatory, remember that email address and let me know how that goes for you.

If they can't help you could always get a blog of your own.

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